Incident Manager

Stronger together - Join our team 

As one of the top companies for payment solutions in the Nordic region, we offer a stimulating and creative work environment. We’re always open to new ideas and ways of doing things, while also striving to make things simpler and easier for our customers.

At Swedbank Pay, you can develop and expand your competence while working alongside engaging leaders and colleagues. If you’re looking to be challenged in your role and be part of a strong professional community, then this may be the workplace for you.

We are looking for an experienced Incident Manager to our Center of Excellence Team.  As an Incident Manger you will be chairperson of the Incident Board at Swedbank Pay and also be a part of a team that rotates the responsibility to cover the incident management 24/7. As Incident Manager you have ownership of the Swedbank Pay Incident log and are responsible for logging all internal and external incidents affecting the Swedbank Pay business area.

You will assist various Swedbank Pay units and be the link between the different parties involved in complex incidents, both internally and externally, when deemed necessary.

You will handle the communication and dialogue with customers proactively and in case of ongoing incidents. You are able to perform analysis of incidents and root cause in dialogue with Process managers. You will also perform proactive work to avoid and limit the impact of incidents. 

You will provide monthly statistics of Swedbank Pay incidents to management and other internal stakeholders. You will also plan and execute internal training in incident handling when needed and follow market trends and keep up to date within incident and crisis management

We are looking for someone that: 

Has worked +5 years as an Incident Manager. Loves solving problems and has good planning and prioritizing skills to manage a varied and pressurized workload. As the role involves working with different parties and solving complex incidents you need to have great co-operation, communication, and networking skills. You need to be fluent in written and spoken in both Swedish and English.

We also think it’s good if you have:

• University degree within Business/IT or relevant work experience

• Several years of experience from card business and/or related areas

• Knowledge of and experience from working with VISA and MasterCard rules and regulations

Want to be our Incident Manager? Send us your application today!  The position is full time and begins on 2023-09-01 or according to agreement.  Location: Stockholm 

The last day to apply is 2023-06-09. Applications are confidential. Candidate selection and interviews are on-going and the position may be filled prior to the last day to apply.
For questions about this position, please contact Jeanette Jealmo +46 70 34 88 647 

Finansförbundet: Heidi Larsson +46 73 04 42 168  
SACO: Sofia Enekvist +46 70 27 88 106

Swedbank Pay does not discriminate anybody based on gender, age, sexual orientation or sexual identity, ethnicity, religion or disability – everybody is welcome. We value the qualities that a diverse group of people brings to our business. In order to be as open-minded as possible in our recruitment, we use anonymization of the CV. We also ask you to exclude: name, age, gender and photos in your personal letter.

Please note that we have already chosen our recruitment channels and therefore do not wish to be approached by external recruitment firms or ad sellers.  

Swedbank Pay

PayEx is the Nordic region’s foremost name for complete payment solutions. It operates as two main brands: PayEx Ledger & Factoring and Swedbank Pay.

Swedbank Pay specialises in payment solutions for resellers and e-commerce, and is dedicated to creating a world where payments between buyers and sellers are as safe and as simple as possible – whether it’s online or in person. We are driven by innovation and our ambition to help people, businesses, and society grow. Today, we are one of the leading companies within payment solutions that operates in Sweden, Norway, Denmark, and Finland. Something that wouldn’t have been possible without our passionate and skilled co-workers! Our organisation and everything we do is built on our core values: Open, Simple, and Caring.